What our community is saying about us…

Are BI Vendors Missing the Boat for Customer Success?

September 11, 2015:

There are moments when you realize that you discovered something important. That happened to me recently after I spoke with business intelligence vendors that have customer success programs – yet their customers remain unhappy. Of course you could make a case that the customers didn’t train their users well enough on the BI tools or that the implementation wasn’t smooth or they had bad data.

I brought up this issue in one my recent Friday #BIWisdom tweet chats, where participants include vendors, customers, analysts and consultants. Their immediate reaction was similar to the aftermath of a storm. Quiet. The usually boisterous group with quickly tweeted opinions was quiet and didn’t tweet for a few minutes. I could almost hear their minds churning through their thoughts. Their initial tweets finally came, and it was easy to see that neither customers nor vendors had much experience with customer success programs.

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** Now Available ** Inaugural Big Data Analytics Market Study

The first edition Big Data Analytics Market Study is the newest report in the Wisdom of Crowds® series of research.

Big Data and related analytics have dominated the trade press for several years. In an effort to better understand actual perceptions, intentions and usage we chartered a study to examine the phenomenon.

According to the study, current adoption is low with only 17 percent of respondents actively using big data in their organization today and just under 50 percent indicating they may adopt big data in the future. Big data analytics is ranked in the bottom third of 25 strategic business intelligence (BI) initiatives currently under study in 2015.

This report contains 75 pages of in-depth analysis with over 50 charts and vendor ratings for 18 vendors and is recommended for anyone considering a big data analytics initiative.

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Announcing The 2015 Industry Excellence Awards

The Dresner Advisory Services Industry Excellence Awards recognize vendors who achieved high rankings in one or both of two new market models unveiled in this year’s flagship BI and Planning reports. The Customer Experience model considers the real-world experience of customers working with these technology solutions on a daily basis, plotting vendor touch points — sales and service — and customer sentiment surrounding product and technology. The Vendor Credibility Model considers a vendor’s relationship with their customer, plotting value for price paid against a “confidence” score comprised of integrity and recommend measures.

Awards were presented to 15 vendors across four categories: Overall Leaders, Value Leaders, Technology Leaders, and Service Leaders.

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Third Annual Embedded BI Market Study

Embedded Business Intelligence is the technological capability to include BI features and functions as an inherent part of another application.

For this, our third Embedded Business Intelligence report, we focus upon the requirement to make BI capabilities pervasive by including them as a part of other applications.

Like our other thematic research reports, Embedded BI explores user perceptions and intentions and includes rankings for 21 vendors, making it a valuable tool for anyone considering investing in embedded BI products and services.

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